Terms and conditions

Terms & Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which (together with our privacy policy) govern Morgan Taylor Group Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


The term ‘Morgan Taylor Group Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 1, Robinson Court, Brockholes Way, Claughton-On-Brock, Preston, England, PR3 0PZ


Our company registration number is 11204293


The term ‘you’ refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:


The content of the pages of this website is for your general information and use only. It is subject to change without notice.

By using this website, you are confirming that you are over 18 years of age.

We are not healthcare professionals- to avoid causing injury or harm, always seek professional advice before purchasing or using any medical device.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties (such as PayPal).

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

We cannot be liable for the consequences of a late or delayed delivery.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


The Order Process


Placing Your Order:


You can place orders online via our website- Morgan Taylor Group Ltd


Email confirmation is sent for every order placed- this confirmation is sent to the email address input when you place the order (or to your PayPal/Apple Pay account). We cannot re-send this confirmation, so please ensure you enter the correct email address.


We accept payment from all major credit and debit cards.


Subject to status, we can offer Limited Companies 30 Day Invoice Accounts. All NHS organisations (NHS Trusts, GP Surgeries etc) automatically qualify for a 30 Day Invoice Account. Contact us to request more information.


Availability is shown in the product listing- please note, we also process offline orders, which do not immediately update the availability online. We always advise checking stock availability before placing an order if you are in urgent need of the item.


If you place an order for an unavailable item, you will be informed via email. You can then either wait for the item to arrive, choose an alternative or cancel the item from the order and receive a refund.


All images of products are purely for illustration only, and do not form part of the description of the product.


Morgan Taylor Group Ltd cannot accept responsibility for any difference between the image on the website and the actual appearance of the product.


All prices on our website and in our catalogue are displayed on an “invitation to treat” basis- if a product is ordered (and the price is incorrect) we are not obliged to sell the product at the incorrect price. The order will be cancelled, and a refund will be processed.


If there is a problem with the payment (if your bank declines the payment, there are security concerns etc) we will contact you to advise. We reserve the right to decline an order or payment- we can also insist that an order is only sent to the registered address of the payment card.


Upon delivery, you must inspect the goods carefully for damage as Morgan Taylor Group Ltd is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within four working days from the date of delivery.


When you place an order, you can create an account to store your order history and track orders or you can checkout as a Guest- if you checkout as a Guest, we cannot add orders to your order history.



Prices & Payment


We take payment in full from your chosen payment option upon receipt of your order.

All goods are subject to availability.

Any tier pricing cannot be used in conjunction with bespoke customer pricing structures agreed elsewhere. Other discounts may only be combined at the discretion of Morgan Taylor Group Ltd. We reserve the right to alter/revoke any discounting at any time.

Any free gifts offered are subject to availability, and we reserve the right to amend the offer if required. the current rate and are shown in Great British Pounds Sterling. Any currency conversion on the website is purely for comparison, the actual price paid for overseas orders will be determined by the rate of exchange on your payment card.

exemption on non-exempt products will need to provide supporting documentation when the order is placed.

All goods delivered remain the property of Morgan Taylor Group Ltd until they are paid for in full.

Only one discount code may be applied to any single order.


Warranty and Limitation of Liability


Morgan Taylor Group Ltd (the Seller) warrants that all reasonable care will be taken to ensure the quality of materials and workmanship. In the event of any defect arising within 12 months, or a different period as specified in the general description of the goods, from the date of delivery to the Buyer, or as otherwise agreed in Writing, the Seller will repair or replace the defective goods, if required to do so, provided that:


they are returned carriage paid to the Seller's premises; and

it is proved to the Seller's satisfaction that the defect is due to inferior workmanship or material.


The warranty excludes defects caused by misuse or neglect or arising from wear and tear and applies only to Goods bought directly from the Seller.


The Seller shall not be under any liability to the Buyer for any defects in the Goods or for any loss or damage to or caused by the Goods, whenever they arise, except to the extent that the Seller has expressly accepted liability under these conditions.


All other conditions, warranties or other terms whatsoever concerning the Goods, whether express or implied, by statute, at common law, or otherwise, are hereby excluded to the fullest extent permitted by law.


In no circumstances (other than death or personal injury caused by the Seller's negligence) shall the Seller be liable for any purely economic loss or for any special, indirect or consequential damages of any nature whatsoever.


The Seller does not undertake to pay for the cost of repairs to defective material or goods incurred by the Seller without previous specific agreement in Writing.



How To Return Your Order


Please note- during the current Coronavirus pandemic, we regret that we cannot accept returns for non-faulty infection control products (items such as gloves, hand sanitiser, thermometers, face masks etc).


A product purchased from Morgan Taylor Group Ltd may be returned for the following reasons:


If the product arrives faulty or damaged.

If the product is incorrect due to a mis-pick or misinformation (this must be reported as soon as possible upon receipt of the order).

The customer finds the product unsuitable or is dissatisfied with the product.


When returning orders to us, the following applies:


Goods must be returned as sold i.e. in the original packaging and in resaleable condition.

Any free gifts or other additional bundled items delivered with the products must also be returned.

You must obtain a Returns Authorisation Number and label the parcel/s with it to allow the return to be dealt with as efficiently as possible.


Failure to meet the above criteria may result in the return being rejected.


Some products are made to order or are shipped directly from our manufacturer. If you wish to return these items without a fault, a restocking fee may be applied. Please contact our Returns Team for more information.